ABOUT MY PRINTS
My prints are high resolution (300dpi) fine art Giclee reproductions from my digital artwork files. They are printed on top quality heavyweight archival papers, 280gsm or more, either in a semi-gloss / lustre or matt textured surface depending on the detailing in the artwork. I use light-fast pigment inks with these papers, displaying a beautiful wide colour gamut to ensure a stable archival print that should last for upwards 100 years or more provided that they are not subject to prolonged direct sunlight or damp conditions etc. I print to include a white border that will allow you to easily mount and frame the print. I will include my signature and title of the work on the front of the print. If it is a limited edition work, I will also include the edition number and a Certificate Of Authenticity. I currently use standard UK paper sizes for my prints. They are A4 - 8.27 x 11.69 inches / 210 x 297mm and A3 - 11.69 x 16.53 inches / 297 x 420mm. Please note that the print sizes refer to these dimensions. The actual image sizes will vary according to the original crop of the artwork during its creation. All print orders are sent archival protected in sturdy packaging. Larger prints to those stated are available on request.
PAYMENT & SHIPPING
Please take the time to read through the payment, shipping and returns policy as outlined below before ordering from the online shop. If you have a question, please get in touch through the contact page.
Upon placing your order, you will receive a confirmation email acknowledging receipt of your purchase. Goods purchased from the online shop are for personal use only and should not be used for official marketing, promotional use or reproduction. All online orders are placed via PayPal - you don’t need an account. However, if you would prefer to pay by BACS / direct bank transfer please contact me by email or via the contact form. I am sorry, but I am unable to take credit card or debit card orders over the ‘phone. For customers whose payment is in a currency other than GBP, please allow for exchange rates on the day of transaction. Overseas customers are responsible for any customs charges, duties, taxes or fees if applicable and according to your country's regulations.
Your order will be despatched within 3-5 business days for prints, 5-10 business days for larger items such as canvas or metal prints. This is to allow time for production as these are not kept as stock. In the unlikely event of any delay in despatch, you will be informed via email with an update. Extra delivery time should be allowed for weekends or official holidays. External events out of my control may incur much longer shipping times, but I will inform you by email if this is likely. Shipping is currently included to UK destinations but overseas orders incur a flat rate of £7.50 or £8.50 depending on your location. Packages will require a signature on delivery. Higher value items such as canvas or metal prints are trackable and you will receive a tracking number when these items have been despatched. All prints are sent archival protected inside sturdy packaging - A4 prints are sent flat, A3 or larger prints are sent rolled inside a cardboard tube. I take great care over the protection of your valuable purchases, so they should arrive in perfect condition. You will receive an automated email from PayPal to confirm that your order has been despatched.
RETURNS and REFUNDSBecause you are buying the goods online and by mail order, you have the right of cancellation. These are the terms that apply:
All correspondence regarding the return of goods shall be carried out between You and Us;
You must tell Us You wish to cancel within 14 days of receipt of your goods, in writing via email;
However, you may not cancel orders for artworks commissioned from the Artist;
The goods must be returned to the Artist within 14 days of delivery. The goods must be in original condition and where possible in the original packaging. Please enclose any paperwork / delivery slip originally included in the package sent to You. Packages must be securely wrapped and sent back at your risk and cost:
After the returning package has been received by the Artist, your debit or credit card account will be credited with the full purchase price of the goods and normally within 14 days of receiving the returned package. This will be done via PayPal as this is the method by which the goods will normally have been paid for unless you have elected to pay by BACS, in which case the credit will be made via direct bank transfer;
If you do not return the goods to Us, you are still liable for the cost;
We are under no obligation to collect or recover goods from You, but if we do our costs will be payable by You